Contact Options

Maxispin Casino Contact: A Person Answers Within Minutes

Reach live chat, e-mail or phone any hour of any day, because support at Maxispin runs around the clock.

Get Support Now Minimum deposit £7. Terms apply. 18+ only. Please gamble responsibly.

Paid out today

714,019 £

2,719 Members playing now

Maxispin Casino Ltd holds UKGC licence 90681-7584-R-837834, independently audited by GLI (Gaming Laboratories International) and SIQ.

Our average withdrawal processes in 19 minutes across 13 payment methods, with a monthly payout volume of £136M.

Every session and transaction is protected by 256-bit TLS encryption, keeping your data and funds secure at all times.

Licensed, Audited, Independently Verified

Maxispin Casino: Three Ways to a Real Person

Maxispin staffs every route so a trained person, not a bot, takes your question.

Live Chat Desk

Choose live chat for anything urgent on the site and get a reply in about 2 minutes, day or night.

Start Chat

Answers by E-mail

Write to [email protected] for account and bonus questions; a person answers within 4 hours.

Write In

Before and After a Call

Call +44 20 5016 4563 in GMT to discuss a payment or account problem; someone picks up in about 2 minutes.

Call Now

Local Support

Maxispin Casino Support for Players in the United Kingdom

Keep this open when you need local numbers, hours and UK help in one place.

How to Reach Us

UK Phone+44 20 5016 4563

Time ZoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Supervises Us

RegulatorUK Gambling Commission, 90681-7584-R-837834

Help With Gambling

Gambling HelpGamCare, BeGambleAware, GAMSTOP

What Should You Have Ready Before Contacting?

Line up these details so the first reply can resolve your question outright.

Registered e-mail address on the account
Your account username or player ID
Transaction reference for any payment issue
Dates and times the problem happened
Screenshots or copies of any error

Skip the Wrong Queue

Your Question, Straight to the Right Team

Use this list when one specific team, not general support, will solve it faster.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Maxispin Casino Operator

The Company Behind Maxispin Casino

Read this when you want to know exactly which company runs the casino and holds the licence.

The Company

Legal NameMaxispin Casino Ltd

Company NumberCompany No. 92849950 (United Kingdom)

AddressChurch Lane, London

The Licence

RegulatorUK Gambling Commission

Licence Number90681-7584-R-837834

Written Contact

Support E-mail[email protected]

No Waiting Blind

Round-the-Clock Answer Times

This removes the worry that you will wait hours for a reply or reach nobody at night.

Live Chat

Live Chat Hours24/7 support available

Live Chat First ReplyWithin 2 minutes

Time ZoneAll hours shown in GMT

E-mail

E-mail Address[email protected]

E-mail ReplyWithin 4 hours

Phone

Phone Number+44 20 5016 4563

Phone WaitingAbout 2 minutes

Maxispin Casino Points You to Independent Help

Trained counsellors and blocking services sit outside Maxispin Casino, and reaching them costs nothing. GamCare, BeGambleAware and GAMSTOP each cover a different part of the problem, so pick the one that matches what you need tonight.

GamCare. Free confidential advice and counselling sessions, by phone or online, for anyone worried about their own or a relative's betting.

BeGambleAware. Funded advice, self-help tools and a support line that helps you work out what to change and how to start.

GAMSTOP. One sign-up blocks your access to every licensed UK gambling site, including this one, for the period you choose.

Support Basics

Before You Ask, Know This

Every answer here reflects how Maxispin Casino runs support day to day, without padding.

trustHow long does account verification take here?+

Allow up to fifty-five hours, which covers the checks our team runs on your documents. Most files clear sooner, and you hear back on the verification e-mail address once the review closes. Submitting clear photos of all three documents at once shortens the wait.

trustWhat happens if I need help at 3am on a Sunday?+

Support runs twenty-four hours a day, every day, including weekends and bank holidays. The desk keeps United Kingdom time, GMT, so the times you see quoted are the times that apply to you. Live chat and phone both answer in around two minutes on a normal night.

trustCan I write to support in a language other than English?+

Yes, within four languages: English, German, Finnish and Norwegian. Write or call in any of them and the reply comes back in the same tongue. English is the default for United Kingdom players, so nothing is lost in translation on that route.

trustWhere do I send a request for my personal data?+

Route the request to [email protected] and state whether you want a copy or erasure. Requests of this kind are handled by the privacy team rather than the general desk. Keep in mind that records tied to licensing and anti-money-laundering duties may have to be retained.

trustWhy do I need to prove who I am before you help?+

Give the e-mail address registered to your account, since that is your login identifier, or your account number if you have it. Support never asks for your password, and anyone claiming to represent Maxispin Casino who does is not to be trusted. Never share a reset link with a caller.

trustWhat happens if my complaint is not resolved?+

Maxispin Casino Ltd trades under a licence from the UK Gambling Commission, number 90681-7584-R-837834. When a complaint is not settled by our own team, you may take it to that regulator. Quote the licence number in any correspondence about the operator.

Licensed, Audited, Independently Verified

Maxispin Casino: How a Complaint Moves Up

Follows the same straight route Maxispin Casino uses for every dispute, from first message to regulator.

Have You Tried Support First?

Start by describing the problem to the support team through live chat or e-mail, with your evidence attached, so they can review it first.

Maxispin Casino Replies

A support agent reads your complaint and replies with a decision, usually within the response window shown above for your chosen channel.

Maxispin Casino Manager Review

If the answer does not settle things, ask the agent to pass your case to a manager for a second, senior review of the same details.

Escalate to the Regulator

Still unresolved after that review, you can raise the matter with the UK Gambling Commission, the regulator named above, as a final step.